habitat - animal adoption


How might we help users to have easy adoption process.


We raise awareness of library workshops by introducing a brochure contained desirable information, and by leveragin


The Andrew Heiskell Braille and Talking Book Library is the only branch of the New York Public Library that 

Scope: 2 weeks
Adviser: Drew Cogbill


Field Research
The tea

Key Features:

  • Most visually i

  • There is an enormous a

  • Learning assistive technology is o


Desk Research
Research shows that unemployment is one of the top concerns among participants. According to the National Federation of the Blind, it is estimated that 10 million Americans are blind or visually impaired and 70 percent of working-age blind adults are unemployed. Misconceptions of Employers, Transportation and Mobility, Lack of Training on Assistive Technology are some main factors contribute to unemployment. In addition, braille literacy, mobility and orientation and keyboard touching are top 3 skills when seeking for a job. Unfortunately, only 1 in 10 can read braille. 


Through journey map and service blueprint, we are able to identify where to best introduce the solution in order to make greater impact, reaching more potential customers to participate library workshops and events. The users are incentivized to join workshops because library provides fast and easy sign-up process, welcoming environment, free services, and personalized training and workshops

We chose to target at people who go to NYSCB because it is the first stop for many newly blind people.
The solutions aims to reach more customers by:


Library Workshop Brochure in NYSCB's Welcome Package


Following graphics are separated into two scenarios as users seek job training and employment:
A - registered as legally blind
B - not registered as legally blind

( Solution is on the right highlighted in red ) 


Assuming that the number of visitors to the Library will increase if the proposed design succeeds, the team anticipates the following risks in the future:

  • Lack of teaching volunteers - We aim to accept the risk. As more patrons coming into the library, it also increases library's chance to hire or train volunteers
  • Lack of physical space - We aim to mitigate the risk by rearranging the library existing floor plan on the second floor to create more workshop space.