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ipad . Product Design

Ditto
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How might we enable patients in palliative care to share their legacies?

 
 
 

OVERVIEW

Patients in palliative care experience a lonely and vulnerable journey as they near their end of life, or reach a state of non-recovery. With varying levels of attention from loved ones, they can struggle to find channels of communication that maintain their sense of identity, pride and agency. Inspired by Dignity Therapy, Memento allows patients in palliative care to share their memories, life lessons and values to create a lasting legacy — a deeply personal memento.

SOLUTION

Memento is an iPad app that helps patients in palliative care reflect on their life history, lessons and values by creating a legacy of stories shared with their loved ones.

 

Scope : 7 weeks
Collaborators : Andrea Kang, Xiaoxi Yuan, Yumeng Ji
Advisors : Joshua Musick (UTC), John Leonard (frog)

 
 

CONCEPT VIDEO

 

OUR DESIGN PROCESS

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EARLY EXPLORATIONS

 
 

DESK RESEARCH

 
 

USER RESEARCH

User Surveys

We gathered 46 responses from NYC commuters on their travel experience with public transportation, including subway, bus, ferry, taxi, private car, and shared rides. Users have helped us to identify that commute between Brooklyn and Queens is more stressful and difficult. And they value travel time and convenience the most.

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User Interviews

“ They are very unpredictable, thus making it difficult for me to calculate my travel time. Sometimes the wait is so long I decide to walk instead. And when you’re almost there, you see two or more buses arrive.”

- Diana, Bensonhurst, Brooklyn

“ I live in the border of Queens and Brooklyn. I have to take the bus to get to the train. I wait 5 minutes on a good day, and 20 minutes on a bad day.”

- Amy, Maspeth, Queens

 

Research Synthesis

User Research Findings.png
 
 

USER JOURNEY

 
 

WIZARD OF OZ

In order to understand and validate our hypothesis, we mocked up a field trip to test the travel experience from Greenpoint, Brooklyn to Ridgewood, Queens. We compared the travel time via subway, bus, and a car we rented (following ride-sharing route).

What we learned from this experiment:

1.

We need to limit the distance and stop numbers for passengers.

2.

We are not replacing the whole MTA Bus System with on-demand service.

3.

We need to target people that live far (not walking distance) from a subway stop.

4.

We need to optimize the road space or bus size to fit buses on local road.

5.

We might need terminals or meeting points in between the preferred stops.

 
 

STORYBOARD

Our team sketched out and iterated the storyboard, asking people to identify confusion and validating the concept. With a script, we eventually used it in producing the concept video.

 
 

FINAL APP DESIGN

 
 

HOW IT WORKS - MTA FLEX NETWORK DIAGRAM

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FINAL PRESENTATION AT HAVAS

Our team presented a 7-minute concept pitch to transit experts, Havas team, and a group of panelist, including Rachel Haot (Executive Director, Transit Innovation Partnership), Youssef Kalad (Program Director, NYCx), Seth Ullman (VP, Ports & Transportation, NYCEDC), Harry Bernstein (Chief Creative Officer, Havas New York).

 
 
 
 

DEMO DAY

Visitors adored our project and had enthusiastic reactions, like "I want this tomorrow!" or "Why doesn't this exist already?" Demo Day was a morning Open House event hosted by the NYC Media Lab at the RLab, Brooklyn Navy Yard to gather engineers, designers, data scientists and creative technologists who showed their demonstrations of new technologies and user experiences.

 

About NYC Media Lab
Founded in 2010, NYC Media Lab is dedicated to driving innovation and ultimately job growth in media and technology by facilitating collaboration between the City’s universities and its companies. Comprised of a consortium including New York City Economic Development Corporation, School of Visual Arts, New York University, Columbia University, The New School, CUNY, IESE, and Pratt Institute, NYC Media Lab's goals are to include generate research and development, knowledge transfer, and talent across all of the city’s campuses.

About Havas Media
Havas is a company devoted to building meaningful brands and meaningful experiences. While big brand campaigns are needed, the company also strives to make a positive impact on real people’s lives and better communities through building experiences. Impact comes in many forms. It could be utility, inspiration, or support. And a little can go a long way. Key is to be alert to shifting needs and proactively offer solutions and support when they are needed most.